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FAQ

HOW LONG WILL IT TAKE TO MAKE MY CUSTOM PRINTED SNEAKERS/LEGGINGS/BACKPACK ETC?

 

 

Production Time: 5 - 7 Days

 

US, UK, CA, AUS Delivery Time Estimates: 10 - 25 Days (EMS With Destination Tracking).

 

US, UK, CA, AUS shoe orders that have not arrived within 45 days of order processing are

eligible for refunds or free reshipment.

 

Other International Delivery Time Estimates: 24 Weeks (Postage Does Not Include Final

Destination Tracking).

 

Other International shoe orders that have not arrived within 60 days of order processing are

eligible for refunds or free reshipment.

 

Change and Cancellation requests are only allowed within 24 hours from the time that the

order was placed. After 24 hours have elapsed, no order modifications are permitted.

For help or questions please go here [email protected] 

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 7-10 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via our support desk.

US Shipping Time Estimates

2-3 Weeks

International Shipping Time Estimates

2-4 Weeks

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. 

Please refer to our returns and refunds policy page for further information.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS. International orders are shipped via the quickest postal method.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express and Discover

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.

You can use the currency tab located on the top right hand side of the home page to switch between USD, EUR or AUD to get prices in those particular currencies. However all purchases will still be charged in US dollars.

The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: www.XE.com – Foreign Exchange Rate Calculator